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1. OUR AGREEMENT WITH YOU
When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. You will also become directly responsible for the payment of the total holiday price and if applicable and appropriate, any cancellation charges. A contract will exist as soon as we issue our confirmation invoice. This contract is made on the terms of these booking conditions which are governed by English Law and we both agree to submit to the jurisdiction of the English Courts. You may however choose the law & jurisdiction of Scotland or Northern Ireland if you wish to do so. We will only accept bookings if the lead name of the booking is over 18 years of age. Written consent from parent/legal guardian is required for any travellers under the age of 18 who are travelling without their parents or legal guardians.
2. SURCHARGES & PAYMENTS
Please note all rooms require 15% deposit upon booking, you will be required to pay the remaining deposit on arrival either in GBP or EURO at the current exchange rate. You can pay with any valid credit card or debit card. The booking total will be the full price payable to Avvio which will then secure your room. In some instances some hotels or rooms require a 50% deposit to secure the room due to high demand but this is communicated at checkout.
3. IF YOU CHANGE YOUR BOOKING
If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, for example your chosen departure date or accommodation, we will do our utmost to make these changes but it may not always be possible. Any request for changes to be made must be in writing from the person who made the booking.
4. IF YOU CANCEL YOUR HOLIDAY
If you wish to cancel your holiday, this must be done in writing via email or letter by the cardholder who confirmed the booking. The date of cancellation is the date it is received in this office. The minimum charge is 15% of the total holiday cost
Days before departure date within which notification is received by us:
Cancellation charge percentage based on total holiday cost -
More than 2 months – 15% of holiday cost
Between 2 months and 35 days – 30%
Between 34 and 22 days – 50%
21 days and 8 days– 50%
Less than 7 days – 50%
5. YOUR RESPONSIBILITIES
(a) You must ensure that you and the rest of your party have valid passports and appropriate visas.
(b) Airline regulations state that women who are 28 weeks or more into pregnancy at the time of return travel must have a doctor’s certification stating that they are fit to travel. Normally, permission to travel is refused after 32 weeks. We can only accept your booking upon the clear understanding that we cannot be liable if any airline refuses to accept you or any member of your party as a passenger for this reason.
(c) You must be responsible for the behaviour of yourself and your party (please refer to condition 9).
(d) You must tell us if you have an existing medical problem or disability that may require assistance before you book your holiday. We may refuse to accept physically disabled customers or customers confined to a wheelchair who do not tell us before they book, or if we feel the holiday you choose is not suitable for you without a suitably qualified travelling companion (please refer to condition 19).
6. IF WE CHANGE OR CANCEL YOUR HOLIDAY
It is unlikely that we will have to make any changes to your travel arrangements, but we do plan the arrangements many months in advance. Occasionally, we may have to make changes and we reserve the right to do so at any time. Most of these changes will be minor and we will advise you of them at the earliest possible date. If we make a major change, you can either have a refund of all monies paid or accept an offer of alternative travel arrangements of comparable standard from us, if available. If it is necessary to cancel your travel arrangements. However, we will endeavour not to cancel your travel arrangements, except for reasons of force majeure or failure by you to pay the final balance. Examples of minor change of accommodation to another of the same standard or higher within the same resort area. If we make a major change to your holiday we will inform you as soon as reasonably possible, if there is time before your departure. You will have the choice of either accepting the change of arrangements, accepting an offer of alternative travel arrangements from us if available or cancelling your booked holiday and receiving a full refund of all hotel monies paid. If the alternative arrangements selected are of a lower price than those originally confirmed, the difference will (if already paid) be refunded to you. If the alternative is more expensive you must pay the difference in price unless a verbal agreement is made. If you accept the alternative arrangements, the contract between us will be varied to incorporate the new arrangements. In all cases, except where the major change arises due to reasons of force majeure, we will pay compensation as detailed below.
Major changes may include the following:
We have to change your accommodation to that of a lower rating/classification
We have to change your holiday to a different area of the same country
7. CHANGES AFTER THE START OF YOUR HOLIDAY
Very occasionally we have to change your holiday arrangements after you arrive in the resort. If we do this, we will try to place you in accommodation of the same or higher standard in the same or similar resort. We will pay you compensation according to the scale shown in section 6 only if the change constitutes a major change as specified. You have no right to cancel your booking after you have left for your holiday if we offer you a suitable alternative.
8. OUR LIABILITY TO YOU
(i) We accept responsibility for ensuring that your travel arrangements, which you book with us, are supplied as described in this website. If any part of your travel arrangements are not provided as promised, we will endeavour to come to an agreement with the suppliers of these arrangements on your behalf.
(ii) We accept no responsibility for your stay at the hotel you booked, we offer this service so you book direct with the hotelier and all liability is theirs. We cannot accept liability in the following circumstances:
A If you or any member of your party is at fault.
B If the failure is the fault of someone else not connected with providing the services that make up the holiday that we have confirmed to you I.e. The hotelier
C Any unusual or unexpected circumstances beyond our control, which we could not have avoided, even if we had used all possible care.
D Any event that the service supplier or we could not help, expect, or prevent.
E Any negligent act/omission from hotel suppliers as they are covered by Greek Law/Insurance and will compensate as needed
(iii) We will of course use our best endeavours to offer our assistance if you suffer difficulty whilst on holiday. If you, or any member of your party, suffer illness, personal injury or death, through no fault of your own, during your holiday which arises out of an activity which is not part of the holiday arrangement, we will help you organise any claim you may have against anyone else. The extent of our assistance in this respect may include the provision of translation services, communicating with authorities and others in foreign resorts and recommending foreign lawyers if this is appropriate.
If you are prevented from utilising your booked accommodation because of the opinion of a person in authority (e.g. police, security person, aircraft pilot or accommodation proprietor), or you appear to be unfit for travel or likely to cause disturbances or discomfort to other persons whether due to alcohol consumption, misuse of drugs or general misbehaviour our responsibility for your journey/accommodation ceases. Full cancellation charges will apply (if applicable) and any extra costs incurred in making alternative arrangements will be payable by you. Furthermore our liability towards you will cease in the event that you or your party causes any damage/disturbance/discomfort for any reason, whilst staying in your resort. This may also lead to your eviction from the accommodation. Our contract with you will be deemed terminated and we will have no further obligation to assist you with alternative arrangements.
10. FLIGHT DELAYS
Since your flights are booked by you with independent third parties we can not be responsible for any flight changes or delays. We can not hold your room for extra days to cover delays although your room is still guaranteed for your booked week or fortnight. The airlines listed on the site are only recommendations of the cheapest way to get to our hotels.
11. IF ANYTHING GOES WRONG
If you have a problem during your holiday, please inform the relevant supplier (e.g. your hotelier) who will endeavour to put things right. If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing an email to our Customer Services Department at Holidays2Crete.com, giving your booking reference & all other relevant information. Please keep your letter concise and to the point. This will assist us to quickly identify your concerns and speed up our response to you. It is strongly suggested that you communicate any complaint to the hotelier in question without delay. If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort and this may affect your rights under this contract.
12. TICKET CONDITIONS
Your tickets will be issued and sent directly to your inbox when you book. This will be your booking confirmation followed by a letter in writing sent at least 30 days before departure when possible.
13. YOUR ACCOMMODATION
14. DOCUMENTATION AND INSURANCE
It is your responsibility to ensure you are in possession of a valid passport and
any visa, which might be necessary. Non British Passport holders are required to
check with the consulate of the country to which they intend to travel for visa requirements.
It is a condition of booking that you take steps to adequately insure yourselves
before travelling. If you hope to travel to another country, perhaps on an excursion,
outside your holiday destination you must ensure that you are adequately insured
for travel to that country. Please check with your travel insurer for details. Passport
Reminder All British Citizens now need a full 10-
15. WEBSITE ACCURACY
We will provide the facilities and services advertised on the website. If our suppliers or ourselves withdraw those facilities or services or limit them for any reason, we will try to tell you and where appropriate refund all monies paid. We cannot pay any compensation for events which are outside our, or our suppliers control. Outside the peak season it is common for facilities and services to be less widely available, both in your accommodation and in your holiday resort generally. We cannot accept liability in those circumstances. Condition 6 will apply in relation to your entitlements. If we know about building work or other noise likely to affect your holiday arrangements we aim to tell you before you leave. We cannot provide this advice on late bookings. The information on this website is checked and is known to be correct at the time it was published (Feb 2010) However, as this is many months before you take your holiday and despite careful checks, errors or changes may occur after the date of publication. If we are made aware of such errors, we will of course endeavour to inform you of them at the time of booking.
16. LOST PROPERTY
If you leave any personal property in the hotel and would like us to assist you in retrieving it, a handling fee of £30 will be levied. This is not refundable if the item(s) is/are not found.
17. NIGHTS IN RESORT
Your accommodation is reserved for you from 12 noon on the day you leave the UK. For night flights departing after midnight, the day you leave the UK is deemed to be the previous day so that you have immediate access when you arrive. In most cases and by international convention, rooms must be vacated by 12 noon on the last day of your holiday. Sometimes you might have to wait several hours before your return flight departs. Where possible, a room will be made available for changing and storing luggage. Sometimes hotels may let you keep your room but they are entitled to make a charge for this service and this does not form part of your contract with us.
18. IMPAIRED MOBILITY
Holidays2Crete endeavour to accommodate all customers, including those with disabilities. However, our experience indicates that certain holidays are not suitable for customers who rely upon wheelchairs for mobility or have certain other disabilities. To ensure the suitability of the holiday you have chosen, we strongly urge that you contact us before booking.
19. ACCOMMODATION ONLY
We act only as agents for the accommodation owner/manager and your contract will be directly between you and the accommodation provider. Accordingly, the conditions in place by the accommodation provider will attach to your booking and will apply to all members of your party. Any documentation issued by Holidays2Crete in respect of your booking i.e. confirmation invoices, itineraries, and accommodation vouchers etc., will be issued in our capacity as agents for the accommodation provider. In respect of any accommodation only bookings, the terms and conditions specified in these booking conditions are to be read and construed in accordance with, and subject to, the provisions of this paragraph.
During your holiday we may photograph, film or video (which includes all methods of capturing, storing and processing the resulting images whether in material or immaterial form) scenes which may include you and/or your party. In making your booking you agree for yourself and on behalf of all members of your party that any photograph(s) or video(s) taken or arranged to be taken by us may be utilised by Holidays2Crete for our reproduction in any publication, presentation, sales or marketing communication (including email or any other electronic communication) or campaign without limitation and to the extent necessary you license us to utilise any such images in whole or in part for any and all such or related purposes.
21. AVVIO BOOKING SYSTEM
When making a booking with Holidays2Crete.com you will be using our reservation system provided by www.avvio.com. Any problems or errors with the system should be reported directly to us, which well then be communicated to the Avvio management. Booking with the Avvio booking system using your credit card or debit card means you are also subject to the Terms and Conditions laid down by the company.
22. WORKERS ROOMS
When making a booking directly with a hotelier or hotel owner for a workers room you agree to be bound by the hotels own terms and conditions and you can request a copy of their hotel terms and conditions via email or at the hotel. Holidays2Crete.com play no part in the booking process and receive no monies or commission from any workers hotel/apartment/studio/room booking. We supply links and email addresses to workers rooms for your convenience and provide no recommendations or guarantees about any workers hotel/apartment/studio or room. By contacting or booking a room with any hotelier direct you accept that Holidays2Crete.com is not liable for any external booking.
We try to make sure all the information is relevant and up to date on the site and
terms and conditions but we can not be held responsible for any errors or mistakes
made on this site, including prices and dates.
24. HOTELS HOLIDAYS2CRETE COVERS
These terms and conditions only apply to the following hotels booked through Avvio.com booking engine through Holidays2Crete.com; Oasis Village Complex, Fanourakis Apartments, Patricia Apartments, Elen Hotel, Happy Days Apartments and Aloni Suites. All other holiday bookings are direct with the supplier you have chosen using our search engine and are not the responsibility of Holidays2Crete.com.
IT IS IMPORTANT THAT YOU READ THE BOOKING CONDITIONS PRIOR TO MAKING YOUR BOOKING
AS THEY WILL FORM THE BASIS OF YOUR CONTRACT WITH US:
The following conditions form the basis of the contract between you and HOLIDAYS2CRETE.COM and will be subject to English Law and jurisdiction. You may however choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so. These terms and conditions only apply to the following hotels booked through Avvio.com booking engine through Holidays2Crete.com; Oasis Village Complex, Fanourakis Apartments, Patricia Apartments, Elen Hotel, Happy Days Apartments and Aloni Suites. All other holiday bookings are direct with the supplier you have chosen using our search engine and are not the responsibility of Holidays2Crete.com.
This picture shows 50% deposit to be made at time of booking your holiday (Avvio Booking Deposit)
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