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Frequently Asked Questions


Below you will find a selection of the most FAQ or frequently asked questions from guests and visitors to the Holidays2Crete website.  If there is a question you would like to ask then please feel free to drop our specialist Crete team an email and they would be happy to help you.  



Why do I get redirected when making my booking to Avvio.com and who are they?

How much do I need to pay to book my holiday?

Why do certain hotels only have dates available in April to June?  Why cant I book July?

What happens if I change my mind and want to cancel my holiday?

What type of cards to you accept as payment?  Do you do cash/cheque or Paypal?

Are you ATOL bonded?  How do I know my holiday is secure?

Are you a middle man for these hotels? Cant I book direct with the hotel owner?

Do you do workers accommodation if I want to work in Malia for the summer?

Who will help me when I am in the hotel and have a problem?

How does the booking form work? Its very confusing?

Can I change my dates when I have booked the hotel?

Can you help me with directions or extra information on a particular sight or hotel in Crete?

How old do you have to be do drink in Crete?  

Is there no smoking in the pubs/restaurants in Crete?

What's my duty free limit for taking back cigarettes and alcohol to the UK?







Duty Free Limits for Crete


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The Answers

Why do I get redirected when making my booking to Avvio.com and who are they?

Avvio.com provide 100% secure booking facilities for Holidays2Crete, they also provide this booking system to nearly 95% of all hotels in Ireland.

All data including credit card data is 100% safe when transmitted through there servers.  We use Avvio.com for peace of mind for our customers who so far have booked hundreds of rooms in Crete over the past 2 years with no problems.  Avvio.com are based in Ireland and more information can be found on there website www.avvio.com


How much do I need to pay to book my holiday?

You have to pay 15% of the holiday at the time of booking, this is to secure the room, leaving you with 75% to pay when you get to the hotel.  You can pay the remaining deposit in POUNDS STERLING or in EURO.  We can also arrange to take lower deposits if you contact us first.


Why do certain hotels only have dates available in April to June?  Why cant I book July?

Some hotels in Malia are contracted out to Thomas Cook for the high season, we offer these rooms in the low season when there is no tour operator to fill them.  This is the agreement we have with the hotel owners.


What happens if I change my mind and want to cancel my holiday?

You do have the right to cancel your holiday but we reserve the right to charge a cancellation fee which is covered in the T&C’s.


What type of cards to you accept as payment?  Do you do cash/cheque or Paypal?

Avvio.com who run our integrated hotel booking system choose to take laser Card, Visa, Mastercard, Diners Card, American Express and Switch cards. We do accept payment by Cash, Cheque and PayPal but you must first confirm you have dates available that you want to book and email us with your requirements.  We can then arrange a payment from here.


Are you ATOL bonded?  How do I know my holiday is secure?

We are not ATOL bonded but all holidays are 100% secure, all monies are held by Avvio.com until your holiday has ended, also monies are paid directly to the owners so there are no overheads to cover and no risk to us or yourselves the holidaymaker.  All flights through Holidays2Crete are ABTA and ATOL bonded.


Are you a middle man for these hotels? Cant I book direct with the hotel owner?

We offer this service to all hoteliers in Crete that may want it, at no charge to themselves, we have good working relationships with these hotels and do not add premiums to the cost of your holidays.  All monies go direct to the hotelier.  You can book directly with them if you so wish but please contact us for details.  In most cases they will refer you back to the website to process a secure booking.


Do you do workers accommodation if I want to work in Malia for the summer?

We don’t do workers accommodation, we do allow bookings for up to 1 month at the start of the season while you find work and a permanent place to stay in resort. Booking our apartments in may mean we will help you find work and workers apartments.


Who will help me when I am in the hotel and have a problem?

The hotel owners are on hand 24 hours a day and will assist and solve any problems or queries you may have when staying at the hotels.  All our hoteliers speak perfect English so there are no communication problems.


How does the booking form work? Its very confusing?

We have provided a picture guide to the booking system so you can get to grips with it HERE.


Can I change my dates when I have booked the hotel?

Yes you can change the dates you have booked but you must give us advanced notice, please refer to our T&Cs at the bottom of the page.


Can you help me with directions or extra information on a particular sight or hotel in Crete?

If you contact us we can provide directions by car or just route maps to most places in Crete, also any extra information you require on our hotels or sights of Crete we will happily provide if you email us.


How old do you have to be do drink in Crete?

The legal drinking age in Greece is 16.  


Is there no smoking in the pubs/restaurants in Crete?

You can smoke in all restaurants, clubs and pubs in nearly every part of Crete.  They are a lot more relaxed about it and have no official smoking bans enforced.


What's my duty free limit for taking back cigarettes and alcohol to the UK?

When travelling from the EU* to the UK you do not have to pay any tax or duty on goods you have bought in another EU country as long as tax was included in the price when you purchased the items, the items are for your own use, and have been transported to the UK by you. This includes gifts, but does not include any item that is intended to be used as payment or to be resold.

If you bring back large quantities of alcohol or tobacco, a Customs Officer is more likely to ask about the purposes for which you hold the goods. This will most likely be the case if you appear at the airport with more than:
















Please note that there are conditions that apply to your allowances. These include:


If you are under 17 you cannot have the tobacco and alcohol allowances.

You are entitled to these allowances only if you travel with the goods and do not sell them.

If you bring in something worth more than your other goods allowance, you must pay charges on the full value, not just the value above the allowance.

You and anyone you are travelling with cannot pool your individual other goods allowances to bring in an item worth more than the limit. The person bringing the item in will have to pay charges on the full value of the item.


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