Holidays to Crete Frequently Asked Questions

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Holidays2Crete would like to make it’s booking process as simple and easy to use as possible, we do receive emails everyday asking a multitude of questions and have tried to provide answers to the most common questions.

If you feel you haven't got an answer from the FAQ section please feel free to contact us here.

Why do I get redirected when making my booking to Avvio.com and who are they?
How much do I need to pay to book my holiday?
Why do certain hotels only have dates available in April to June? Why cant I book July?
What happens if I change my mind and want to cancel my holiday?
What type of cards to you accept as payment? Do you do cash/cheque or Paypal?
How do I get my free airport transfer?
Are you ATOL bonded? How do I know my holiday is secure?
Are you a middle man for these hotels? Cant I book direct with the hotel owner?
Do you do workers accommodation if I want to work in Malia for the summer?
Can you find me a job if I stay and work in Crete all Summer?
Where are these apartments in relation to the beach and pubs?
Who will help me when I am in the hotel and have a problem?
Do you have a discussion forum for Crete?
Do you have a regular newsletter to keep me informed on new hotels in Crete?
How does the booking form work? Its very confusing?
Can I change my dates when I have booked the hotel?
Can you help me with directions or extra information on a particular sight or hotel in Crete?
How old do you have to be do drink in Crete?
Is there no smoking in the pubs/restaurants in Crete?
What's my duty free limit for taking back cigarettes and alcohol to the UK?

Avvio.com provide 100% secure booking facilities for Holidays2Crete, they also provide this booking system to nearly 95% of all hotels in Ireland. All data including credit card data is 100% safe when transmitted through there servers. We use Avvio.com for peace of mind for our customers who so far have booked hundreds of rooms in Crete over the past 2 years with no problems. Avvio.com are based in Ireland and more information can be found on there website www.avvio.com
You have to pay 50% of the holiday at the time of booking, this is to secure the room, leaving you with 50% to pay when you get to the hotel. You can pay the remaining deposit in POUNDS STERLING or in EURO. We can also arrange to take lower deposits if you contact us first.
Some hotels in Malia are contracted out to Thomas Cook for the high season, we offer these rooms in the low season when there is no tour operator to fill them. This is the agreement we have with the hotel owners.
You do have the right to cancel your holiday but you must give us at least 21 days notice before you cancel, you may incur cancellation fees, please contact us if this is the case.
Avvio.com who run our integrated hotel booking system choose to tkae laser Card, Vias, Mastercard, Diners Card, American Express and Switch cards. We do accept payment by Cash, Cheque and PayPal but you must first confirm you have dates available that you want to book and email us with your requirements. We can then arrange a payment from here.
You gain your free airport transfer after you have confirmed and paid for your booking, we will email you and confirm your flight arrival times into Crete and the hotel owner will personally collect you and drive you to the apartments/hotel.
We are not ATOL bonded but all holidays are 100% secure, all monies are held by Avvio.com until your holiday has ended, also monies are paid directly to the owners so there are no overheads to cover and no risk to us or yourselves the holidaymaker. All flights through Holidays2Crete are ABTA and ATOL bonded.
We offer this service to all hoteliers in Crete that may want it at no charge to themselves, we have good working relationships with these hotels and do not add premiums to the cost of your holidays. All monies go direct to the hotelier. You can book directly with them if you so wish but please contact us for details. In most cases they will refer you back to the website to process a secure booking.
We don’t do workers accommodation, we do allow bookings for up to 1 month at the start of the season while you find work and a permanent place to stay in resort.
Our hotel staff are on hand to advise you if you need a job in the resort your staying, but this is only advice, we do not promise jobs to anyone nor proactively find jobs for you. We can refer you to vacancies if required
All of our hotel/apartment pages have walking times attached, you will find all our apartments are close to local nightlife and amenities and in popular and safe areas.
The hotel owners are on hand 24 hours a day and will assist and solve any problems or queries you may have when staying at the hotels. All our hoteliers speak perfect English so there are no communication problems.
Currently we have no discussion forum, but we will be considering one if we have more requests.
We do have a regular newsletter which you can easily sign up for at the bottom right of every page.
We have provided a picture guide to the booking system so you can get to grips with it HERE.
Yes you can change the dates you have booked but you must give us advanced notice, please refer to our T&Cs at the bottom of the page.
If you contact us we can provide directions by car or just route maps to most places in Crete, also any extra information you require on our hotels or sights of Crete we will happily provide if you email us.
The legal drinking age in Greece is 16.
You can smoke in all restaurants, clubs and pubs in nearly every part of Crete. They are a lot more relaxed about it and have no official smoking bans enforced.
When travelling from the EU* to the UK you do not have to pay any tax or duty on goods you have bought in another EU country as long as tax was included in the price when you purchased the items, the items are for your own use, and have been transported to the UK by you. This includes gifts, but does not include any item that is intended to be used as payment or to be resold.

If you bring back large quantities of alcohol or tobacco, a Customs Officer is more likely to ask about the purposes for which you hold the goods. This will most likely be the case if you appear at the airport with more than:

Answers to the Questions

Holidays to Crete FAQ

3200 cigarettes
400 cigarillos
200 cigars
3 kg of smoking tobacco
110 litres of beer
10 litres of spirits
90 litres of wine
20 litres of fortified wine i.e.: port or sherry

Crete Duty Free Limits

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